Help & Support
Shipping, returns, and frequently asked questions — everything you need to shop with confidence.
Free delivery on all purchases made on this platform now.
🚚 Delivery Timeframe
| Order Type | Estimated Delivery |
|---|---|
| All Singapore orders | 3-5 business days |
| Placed before 2pm (Mon-Fri) | Usually dispatched same day |
| Weekends / Public holidays | Dispatched next business day |
Delivery is via SPX Express. You will receive a tracking number by email once dispatched.
💰 Delivery Fees
| Order Total | Delivery Fee |
|---|---|
| All purchases on this platform | FREE |
📍 Coverage & Tracking
We deliver to all Singapore addresses. No international shipping at this time. Track your order at spx.com.sg/track using the tracking number in your dispatch email.
- HDB, condominiums, landed properties, offices — all covered
- P.O. Boxes — not accepted
- Up to 2 delivery attempts made; uncollected parcels held 5 business days before return
Delivery question?
Our team replies within a few hours.
7-day change of mind returns. Not what you expected? Return within 7 days for a full refund or exchange — no questions asked.
📋 Return Windows
| Reason | Window |
|---|---|
| Change of mind | 7 days from delivery |
| Defective / Wrong item | 7 days from delivery |
Change-of-mind returns must be unused and in original packaging. Defective items may be returned even if opened.
📦 How to Return
- Contact us via WhatsApp or email within the return window with your order number and reason
- We confirm your request and provide the return address
- Pack securely in original packaging and ship back
- Customer covers return shipping for change-of-mind; we cover it for defective/wrong items
- Refund processed within 5-7 business days of receiving the item
💳 Refund Timeline
| Payment Method | Refund Timeframe |
|---|---|
| PayNow / Bank Transfer | 3-5 business days |
| Credit / Debit Card | 5-10 business days |
| GrabPay / Digital Wallet | 3-5 business days |
Need to start a return?
We'll guide you through the process.
🛒 Orders
- How do I place an order? Browse our products, add to cart, and checkout. You can also order via Lazada, Shopee, or TikTok Shop.
- Can I modify or cancel my order? Contact us on WhatsApp as soon as possible — we can modify or cancel before dispatch.
- Will I receive an order confirmation? Yes — a confirmation email is sent immediately after a successful order.
- Can I order via WhatsApp? Yes, contact us directly and we can assist.
🚚 Delivery
- How long does delivery take? 3-5 business days within Singapore.
- Is delivery free? Free shipping on all purchases made on this platform now.
- Do you ship internationally? Not currently — Singapore only.
- How do I track my order? Track at spx.com.sg/track with the number in your dispatch email.
💳 Payment
- What payment methods do you accept? PayNow (UEN: 201921072Z), bank transfer (DBS/POSB), credit/debit card (Visa, Mastercard), GrabPay, ApplePay, GooglePay.
- PayNow reference? Use your order number as the payment reference.
- Is online payment secure? Yes — all card transactions are processed through a secure gateway. We do not store card details.
🔄 Returns & Products
- What is the return policy? 7-day returns for change-of-mind or defective items. See the Returns tab above for full details.
- My item arrived damaged — what do I do? Contact us immediately with photos and your order number. We'll arrange a replacement or refund promptly.
- Can I buy in bulk? Yes — contact us for bulk order pricing.
Still have questions?
We usually respond within a few hours.